Best Buy TV Return Policy (All You Need to Know!)

As a consumer, one of the main things you want to know is how easy it is to return an item. It can be tricky with televisions because most retailers' typical television return policy requires you to get a manager's approval.

Every TV comes with a set of exclusions, including obvious issues like physical damage, water damage, and missing parts. It also includes other consumer-caused problems like improper installation, missing remote control, or cables to hook it up to a source of electricity. Read on for more information about Best Buy return policy.

Best Buy offers a standard return policy that allows customers to return most items within 15 days of purchase, except for open-box products, which must be returned within 14 days of purchase.

Besides the standard return policy, Best Buy also offers an extended return period of up to 30 days for Elite members and 45 days for Elite Plus members who purchase an item using a credit card or gift card and then want to return it. A TV that has been opened can be returned without a restocking fee. To receive a full refund, you must attach proof of purchase.

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What is Best Buy TV Return Policy?

The store offers a 30-day return policy on all products, except for TVs, which have a 14-day window to return them in case you find any issues with the product or if it is damaged. There is no need to have an original receipt when returning your items to Best Buy stores. You can also return items that were purchased online at the store.

The only thing that you may need to provide is an invoice or receipt. The store will not charge fees for returning items purchased from its website to its physical stores. Samsung, LG, Sony TVs, and other models must be returned in a like-new condition, with proof of purchase attached.

Can I Return a Damaged TV to Best Buy?

Best Buy will accept any TV damaged in shipping, even if the damage occurred after the return period has expired. There are no exceptions to this policy, so even if Best Buy accidentally shipped you a broken television, they will replace it for free. You can also return a TV if it has a defect not mentioned on the box or in any literature that came with it.

Best Buy offers its delivery team the option to return and replace a damaged TV if it still gets damaged during delivery. Best Buy accepts returns without the box if the defect occurred during shipping or in the store. You must bring your receipt and show proof of purchase, such as a gift receipt or credit card statement with your name on it.

If you do not have proof of purchase, you will be asked to fill out an affidavit stating that you are the original owner of the item and that it was damaged during shipping or in the store. If you bought your TV online, you can return it at any Best Buy store. If you purchased your TV from an authorized retailer other than Best Buy but have a valid receipt from Best Buy, you may return it to any Best Buy location for a refund or exchange.

Best Buy will only accept a return if a Best Buy team member transported the TV from the store to your house. You will be charged a deduction fee if a TV is returned without its box and accessories.

Does Best Buy Accept Returns of Damaged TVs Via Mail?

It is possible to return a damaged television to Best Buy by mail, or you can call 1-888-BEST BUY (1-888-237-8289) for special instructions to initiate the return. You must have proof of purchase and all of the original packaging materials. This includes boxes, packing materials, and installation kits with your purchase. If these items aren't available, then it will be up to the discretion of Best Buy whether or not your return will be accepted.

Anytime you return something that has been used, you must ensure that all personal information has been removed first. This includes removing stickers or stickers with personal information and removing hard drives from computers before sending them back. All returns must be made within the specified period depending on your membership status at Best Buy.

Can I Return a TV to Best Buy Without the Receipt?

Customers can return a TV without a receipt to Best Buy, but they must provide an alternative proof of purchase, such as a credit card, to track the return. Best Buy accepts most TV brands for returns without a receipt. The retailer offers two options for returning an item without a receipt:

You can use Best Buy's Product Return & Exchange tool at BestBuy.com, which allows you to enter your product's serial number and determine whether it qualifies for an in-store or online return without a receipt.
You can bring the product to any Best Buy store and provide proof of purchase, such as your driver's license or credit card statement showing the purchase.

For verification, Best Buy will need a valid photo ID from you. If Best Buy cannot track your purchase through any means, it reserves the right to reject the return.

Does the Best Buy TV Promise Cover Mounting Services?

The Best Buy TV Promise will cover mounting services for your newly exchanged TV if you previously paid for Best Buy mounting services. However, if you bought a mount at full price in-store and then purchased a different mount online at a discount, the new mount won't be covered by the TV Promise.

The same applies to accessories like cable boxes and sound bars. You can use the same installation service multiple times, but only once per item. If you buy multiple mounts or accessories online and install them yourself, they'll all be covered by the TV Promise — as long as they're installed on the same date.

Bottom Line

Most buyers can rest easy knowing that when they buy a TV through this program, they will receive the services they expect as long as they read the terms and conditions. It's also good to know that there is a way to get an answer to one's question.