Amazon Order Not Shipping (Why?)

Is Amazon taking longer than usual to ship your order? There are several potential causes for this. This post explains why Amazon occasionally delays delivering orders as well as possible solutions.

As of 2022, Amazon is the largest online retailer in the world. Due to the sheer number of orders processed, the e-commerce giant has developed an in-house logistics empire rivaling industry leaders such as UPS. Amazon has made all of these efforts to improve shipping speed and effectiveness. In spite of that, you’ll still find online complaints of orders taking too long to ship or not shipping at all.

So, what should you do when your Amazon order takes longer than expected to ship? Are there any dispute channels available? Learn that and more by reading on.

Table Of Contents

Why is My Amazon Order Not Shipping?

If your order has not shipped yet, it may be delayed. Usually, a delay is caused by high traffic or increased demand. It might be because of high demand during the holiday season, an issue in the package fulfillment center or other customers may have been prioritized over you according to Amazon.

If your order has not been shipped yet, and you are concerned that it will not arrive in time, don't worry. More often than not, the order will still arrive in time. That notwithstanding, you should ensure you have given the correct delivery address and payment information.

If needed, Amazon will upgrade your shipping to ensure your order arrives on time.

Why Has the Item Not Been Shipped Even Though the Delivery Date Is Close?

Amazon may send things from a neighboring fulfillment center depending on where you reside. As a result, shipping the item to your doorstep will take a very short time. Therefore, if you reside in a metro region, there is no cause for concern. In any situation, Amazon will upgrade your shipping at no additional cost to ensure that you receive the goods on time.

Why Is the Estimated Delivery Time Changing?

Try the following fixes if your estimated delivery date keeps shifting or if it always says “shipping soon.”

Double-check your delivery address. You may have entered the wrong address when making the order.
Double-check the size of your order. Some orders are too large to be delivered via a PO Box or a Pickup location. This may cause shipping delays.
Double-check your payment details. Only until the order has been shipped from Amazon will your credit card be charged. Shipment delays could, therefore, result from erroneous payment information.

Why Haven't I Received A Delivery Estimate Yet?

Amazon normally gives you an approximate delivery time once you make an order. If you don’t get a delivery estimate, it may be because the item is out of stock. You can check the product page to confirm if the item is in stock. Although it doesn't happen often, Amazon's stock fluctuations sometimes cause shipping delays.

Tip: When purchasing an item from the Marketplace, you should consider the speed that each seller offers. Some merchants will deliver the goods more quickly than others.

How to Find A Missing Package That Shows as Delivered?

At times, tracking might show that your order has been delivered even though it hasn’t. If that happens, try the following fixes.

Verify that you entered the correct shipping address. The item might have been shipped to the wrong address.
Look for your package around the delivery location. Your package might have been placed in a hidden spot.
Check around to see if someone else accepted the delivery on your behalf.
Check your mailbox or any other locations where you receive your orders. Some orders go through various carriers.
Wait for 48 hours. Packages may indicate delivery 48 hours before arrival.

You should also note that some carriers deliver until 10 pm. As a result, you might need to wait until later in the night to get your order. If a couple of days go by and your order has not been shipped, you should contact Amazon for assistance. You should get in touch with the seller directly if you purchased the package on the Marketplace.

What is Fulfilment By Amazon?

As you may know, in addition to selling its own products, Amazon also sells products from third-party sellers.

Fulfillment by Amazon (FBA) allows third-party sellers to outsource order fulfillment to Amazon. Third-party sellers ship items to an Amazon fulfillment center. Amazon then takes on the duty of picking, packing, and shipping the packages.

Once you make an order, you’ll be able to track its progress through your Amazon account. This wouldn't be possible if you made an order not fulfilled by Amazon. Amazon will also be responsible for customer service and returns.

That seems convenient, right? So what options do you have if you make an order not fulfilled by Amazon? In that case, you are eligible for the A-to-Z Guarantee Protection. Let's look deeper into it.

Amazon’s A-to-Z Guarantee

Amazon’s A-to-Z Guarantee protects customers who buy products fulfilled by third-party sellers. You can make a claim if your order never arrives or arrives damaged.

The following situations will qualify you for an A-to-Z Guarantee refund:

The package has not arrived even though tracking says it has.
The seller sent you the wrong item.
You haven’t received a refund even after returning the item.
The seller does not provide a U.S. address or an international shipping label for international returns.

It is important to note that the claim must be made within 90 days of the estimated delivery time. To make a claim, follow the guide below:

Step 1: Log in to your Amazon account.

Step 2: Go to Accounts and Lists.

Step 3: Navigate to Your account > Your orders

Step 4: Find the order you want that you want to make a claim against. Click on File/View Claim.

Step 5: In the first box, fill in the reason for making the claim. In the second box, choose the Request refund through A-to-Z Guarantee. Once you have made the claim, Amazon will decide if you are eligible for a refund.

Conclusion

Although it might be unsettling, you should not worry too much about your order being shipped late. Most items will be shipped on time. This will, of course, only happen if you enter the correct details when making the order. It is, therefore, crucial that you check your payment and delivery information again after placing the order. If the shipment takes too long to arrive, get in touch with Amazon for more help.