Amazon Complaints (All You Need to Know!)

Being the largest marketplace, we order everything from clothes to electronics from Amazon. Even though Amazon tries to deliver the highest quality services to its customers, that’s not always the case. Amazon customers could run into a few snags along the way. You may not be happy with Amazon service delivery, or maybe you received the wrong items or have issues with your address.

Whatever the case, you may need to contact Amazon and file a complaint about your issue. So, is your package missing? Or do you have problems with your account? Let’s look at how you can contact Amazon and file your complaints.

How to Make Amazon Canada Complaints?

Amazon could receive customer complaints by phone, through online chat, or on their social media pages. They accommodate these different channels by letting customers provide the details in each one of them. In order to get a customized solution you need to log into your accounts and send a complaint through any one of those channels. 

What Are the Common Amazon Complaints?

While every Amazon customer might have their own complaints that need to be addressed, some of the common types of Amazon complaints include:

• Issues with their orders
• Problems updating your account information
• Complaints on deductions applied to your debit, credit, or gift cards
• Problems with your Prime membership
• Complaints on refund requests or exchanges
• Website issues
• Complaints on Amazon gift cards
• Identity theft or fraud

How to Contact Amazon to File Your Complaints?

With a wide variety of communication channels, filing your complaints to Amazon support has never been this easy. Therefore, you can submit your complaints by contacting Amazon support in the following ways:

Call Amazon customer service

You can make a complaint by calling Amazon customer care directly at 1 (888) 280-4331. After making your call, you should be ready to wait in line since Amazon receive a high number of calls. Amazon will also text you a verification to verify your identity before resolving your complaint.

Request a callback

Since you may be forced to wait in line when you call Amazon directly, you can request the Amazon team to contact you instead. You can take the following steps to receive a callback from Amazon:

Step 1: Log into your Amazon account.

Step 2: Click on the Customer Service tab at the top to visit the customer care service page.

Step 3: Here you’ll find a list of frequently asked questions under different categories. You could probably find a solution to your complaint without speaking to an Amazon representative.

Step 4: If not, you can click on Need More Help. Under Browse Help Topics

Step 5: Then click on Contact Us.

Step 6: Under the large orange button, click on the link that says We can call you.

Step 7: You’ll then provide more information on your complaint.

Step 8: After providing the details, click on the Phone button.

Step 9: Enter your phone number and click on Call me now An Amazon representative should call you back with a solution to your complaints or ask for further explanation if necessary.

Initiate a live chat

You can also file your complaint by having an online chat with an Amazon customer care representative who can help you resolve your issue. Here’s how you do it:

Step 1: On the customer care service page, click on Need More Help? At the bottom of the page

Step 2: Then click on Contact Us

Step 3: After that, select Start Chat Now to initiate the online chat

Step 4: The bot could help you fix your complaint. If not, you’ll be connected to a representative to help you.

Email your complaint

You can also make a complaint by sending an email to cs-reply@amazon.com. Unfortunately, Amazon takes a long time to respond to complaints sent to them through email. Therefore, email them your complaints if your complaints are not urgent or when you’re patient enough to wait for a response.

Use Amazon’s social media pages

You can send a direct message or tweet at Amazon Help. Amazon customers can also message the company’s official Facebook or Instagram accounts.

How to Report a Buyer to Amazon

Amazon sellers can also file complaints against sellers who violate Amazon’s policies. Unscrupulous buyers might leave harmful yet untrue negative reviews and return counterfeit, broken, or different products. If an Amazon seller is facing any buyer violations, they can file a complaint to Amazon by:

Step 1: Visit the Report Abuse page

Step 2: Select the type of violation committed

Step 3: Include the required documentation, ASIN or ISBN of the items in question, and all the relevant information

Step 4: You can then submit your complaint Amazon will thoroughly investigate the matter and help you resolve it.

How Do Amazon Handle Complaints?

Amazon makes it easy for customers to resolve their complaints without contacting them. Therefore, you can find several solutions to your complaints on its official customer service page.

However, if you cannot find what you’re looking for, you can speak directly to Amazon’s customer service. After filing your complaint, an Amazon representative will give you a solution to your complaint. If not, they will guide you on how you can solve the problem.

If you have a more complicated problem, Amazon will review your complaint, investigate the matter and give you an optimal solution.

You should keep in mind that Amazon has a low rating when it comes to resolving complaints. Therefore, in some cases, Amazon customer service might fail to resolve your issue. However, you should insist until you get a solution; if not, you can escalate the matter further.

How to File a Complaint Against Amazon?

If you’ve tried all the options possible without getting a solution, you can escalate your complaint further by lodging a complaint against Amazon to the Federal Trade Commission (FTC).

FTC is an organization that handles complaints against online shopping platforms. It looks into companies that engage in unfair business practices like charging customers extra hidden costs or deliberately misleading customers on policies.

Therefore, after lodging your complaint against Amazon on the Report a Fraud feature on FTC’s official website, it will investigate the matter, help you resolve your complaint, and prevent Amazon from repeating the same mistakes in the future.

Alternatively, you can file a complaint against Amazon in a small claims court. You should choose this option if you have a severe issue worth the time and money. You’ll have to draft a demand letter informing Amazon that you want to sue them.

Conclusion

Since Amazon’s customer care service is available 24/7, you can report your complaints anytime through calls, online chat, or social media platforms. You’ll have an Amazon representative investigate your matter and resolve it. If unsatisfied with the solution, you can let FTC representatives investigate the issue or file a lawsuit in a small claims court.

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