Amazon Australia Complaints (A Full Guide!)

Regardless of where you live in Australia, the entire continent of Oceania, or elsewhere, you can use Amazon. The online retailer deals with millions of customers and ships billions of items to its customers globally. But just like every other company, Amazon Australia has had its share of customer complaints.

You should know how to handle the situation if it happens to you. The best way is to contact Amazon Australia and file a complaint. Read on know about Amazon Australia's complaints.

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How Do I Complain to Amazon Australia?

You can complain to Amazon Australia through the following ways:

Call the customer support team at 1 800 571 894. It's the quickest way to get in touch with them, and they will resolve your issue.
Ask for a callback through their website: You can also speak to the Amazon Australia support team by requesting a callback. Head over to their Customer Service page and click on Need More Help/Contact Us. Fill out an online form and request a callback from an agent. Someone will reach out to you within 24 hours.
Start an online chat through the company's website: Amazon Australia has an easy-to-use live chat function on its homepage that allows you to talk to a representative in real time. Start a conversation with an Amazon representative by clicking the Chat Now button on the right side of the screen.
Follow Amazon's social media pages: The power of social media is not to be underestimated when getting a response from companies like Amazon. The company has Facebook, Instagram, and Twitter pages where you can send them direct messages and get answers to your queries.

But when making a complaint via social media, verify that you are following verified Amazon accounts. Look out for a blue checkmark next to the name of the page or profile you're sending your message to. This indicates that the account is owned by Amazon, not someone impersonating it.

Suppose you have any complaint to raise against Amazon Australia, use either of the methods above to launch the complaint. The earlier you raise the complaint, the faster and more they will resolve.

Types Of Complaints Made to Amazon Australia

Amazon Australia is receiving all sorts of complaints as a leading online shopping platform. People have different expectations from websites that offer everything from books and electronics to clothing and shoes.

Some of the most common types of complaints made to Amazon Australia are:

Shipping issues: There have been numerous reports of late deliveries or missing packages altogether. Some consumers have also complained about poor packaging.
Product quality issues: Customers complain about a product being damaged or defective upon arrival or after using it for a few days. When such complaints arise, customers request a refund or a replacement of the damaged or malfunctioning product.
Complaints about Amazon prime: Amazon prime is a popular service offering free two-day shipping on all products Amazon Australia sells. However, there have been many complaints about the delivery time needing to be more accurate, especially regarding expedited orders.
Complaints on payments: Amazon’s payment system has been known to cause some issues for customers. For example, one customer complained that their credit card was charged twice for the same product, with no explanations from Amazon about why this happened. A different customer complained that their credit card was charged on time, but Amazon never fulfilled the order.

There are different types of complaints that customers can raise with Amazon Australia. If you encounter any problems, the best way to resolve them is to report them to Amazon as soon as possible.

Complaint Against Third-Party Sellers At Amazon Australia

You can now make a complaint against unsatisfied services from third-party sellers on Amazon Australia. The retailer encourages dissatisfied customers to speak up to prevent crook service providers from abusing the platform.

Amazon Australia offers an A-to-Z Guarantee to safeguard its clients when shopping from third-party vendors on the platform. The guarantee covers timely delivery and the condition of the delivered items. Thus, if you are not satisfied with the delivery time or condition of your ordered goods when delivered, launch a complaint with Amazon Australia for a resolution!

However, Amazon Australia must contact the third-party vendor and wait for their response before issuing a refund or before an exchange is recommended.

For Amazon Australia to refund you, the following must apply;

When you have yet to receive your ordered goods three days after the lapse of the delivery date.
Wrong or defective items were delivered to you, and you have submitted a return request to the vendor according to Amazon Australia’s return policy.
A case where the seller delays processing your refund even after the return policy shows that you have complied and returned the items in dispute.
Vendors failed to replace items or process a refund that they had agreed to replace or refund.

When some of the above and other conditions not mentioned are met, Amazon Australia will refund you!

How to Make a Complaint Against a Third-Party Vendor at Amazon Australia

When unsatisfied by a third-party seller at Amazon Australia, make your claim through the A-to-Z Guarantee fund and get a refund. Here’s how to do it:

Step 1: Go to Amazon.com.au and log in to your account.

Step 2: Maneuver to Your Orders

Step 3: Locate the order you are disputing and click Problem with an order.

Step 4: From the provided list, choose why you’re claiming a refund.

Step 5: Click the Request Refund

Step 6: Add any additional information you would like to share in the comment box.

Step 7: Click

Amazon Australia will then investigate the claim for about one week. They will notify you of their final decision through your registered email.

Conclusion

Amazon Australia offers a straightforward approach to launching any complaint you might have regarding the services or products they offer. They receive customer complaints through their 24/7 telephone line, online chats, and verified social media pages/accounts. The sooner you raise your complaints, the quicker they are resolved. Enjoy your shopping on Amazon Australia!